BS ISO 24510-2008 饮用水和废水服务设施相关工作.用户服务的评估和改进用指南

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【英文标准名称】:Activitiesrelatingtodrinkingwaterandwastewaterservices.Guidelinesfortheassessmentandfortheimprovementoftheservicetousers
【原文标准名称】:饮用水和废水服务设施相关工作.用户服务的评估和改进用指南
【标准号】:BSISO24510-2008
【标准状态】:现行
【国别】:英国
【发布日期】:2008-05-30
【实施或试行日期】:2008-05-30
【发布单位】:英国标准学会(GB-BSI)
【起草单位】:BSI
【标准类型】:()
【标准水平】:()
【中文主题词】:记帐方法;会计报表;帐目;售后服务;评估;消费者满意;污水的排放;饮用水条件;饮用水管线;饮用水质量;饮用水供给;评定;费用;指导手册;发票;通话记帐;饮用水;服务设施;污水;价目单;耗水;输水管道;水压;水质;给水
【英文主题词】:Accountingmethod;Accountingstatement;Accounts;After-salesservices;Assessment;Consumer-supplierrelations;Customersatisfaction;Dischargeofsewage;Drinkingwatercondition;Drinkingwaterlines;Drinkingwaterquality;Drinkingwatersupply;Enterprises;Environmentalengineering;Evaluations;Fees;Guidebooks;Invoices;Management;Messageaccounting;Performance;Potablewater;Publicutilities;Quality;Sanitaryengineering;Servicecontracts;Services;Sewage;Sewagetreatment;Tariffs;Waste-waterdrainage;Waterconsumption;Waterpipelines;Waterpressure;Waterquality;Watersupply;Watersupplyengineering;Watertreatment
【摘要】:ISO24510:2007specifiestheelementsofdrinkingwaterandwastewaterservicesofrelevanceandinteresttousers.Italsoprovidesguidanceonhowtoidentifyusers'needsandexpectationsandhowtoassesswhethertheyarebeingmet.ThefollowingarewithinthescopeofISO24510:2007:thedefinitionofalanguagecommontothedifferentstakeholders;thedefinitionofkeyelementsandcharacteristicsoftheservicetousers;theobjectivesfortheservicewithrespecttousers'needsandexpectations;guidelinesforsatisfyingusers'needsandexpectations;servicetousersassessmentcriteria;introductiontoperformanceindicators;examplesofperformanceindicators.
【中国标准分类号】:Q81
【国际标准分类号】:03_080_30;13_060_20;13_060_30;93_010
【页数】:76P.;A4
【正文语种】:英语